1812 Turnpike st North Andover Equestrian Shop, the original location 1812 Turnpike st North Andover Equestrian Shop, the original location

Store Policies

Our Return Policy

Full credit for all regularly priced items will be given within 30 days of purchase, accompanied by the original sales receipt. 

All tags must be attached, and merchandise must remain in new condition. 


Merchandise credit for all closeout items will be given within 30 days of purchase, accompanied by the original sales receipt. 

All tags must be attached, and merchandise must remain in new condition. 


No returns after purchase on:

Special Orders

Saddles

Supplements

Cleaning Products

Medicinal Items

(including dewormers and fly spray)


Any shipping cost for online returned items will be the customer's responsibility. 


Refunds will be given in the same form of payment as used for the original sale. Refund checks may take up to 10 days. 


Returned check fee is $35.00


Any items found to be defective by the manufacturer within 90 days of purchase will be repaired or replaced with the same or comparable item. The original sales receipt must accompany the item.

(Exceptions include manufacturers with extended warranties. Refer to manufacturer inserts for helmet policies.) 

Shipping Policies

For all standard orders, there is a flat rate of $7.50 for standard shipping. 


You may upgrade the shipping to receive it faster at the customer's expense. Please call to receive a quote on the increased shipping costs.


Any orders over $200.00 will qualify for free shipping! We are grateful for our customers and appreciate your business.